Zomato introduces AI-based customer support platform Nugget

Zomato on Monday (February 17) launched an artificial intelligence (AI)- backed customer support platform ‘Nugget’.

Announcing the Nugget through social media platform X, Zomato chief executive Deepinder Goyal said, “Introducing Nugget—an AI-native, no-code customer support platform.

Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation.”

“Built over 3 years as an internal tool, Nugget now powers 15M+ support interactions/month for Zomato, Blinkit & Hyperpure. We’re now opening it up to businesses worldwide—90% of companies who’ve seen Nugget have signed up,” Goyal added.

Introducing Nugget—an AI-native, no-code customer support platform.

Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation.

✅ Resolves up to 80% of queries autonomously
✅ Learns &… pic.twitter.com/pnVrUEhmcd

— Deepinder Goyal (@deepigoyal) February 17, 2025

Nugget is the first product from Zomato Labs, an incubator for in-house innovations.

A look at Zomato’s Q3FY25 results

For the October-December quarter, the company’s consolidated net profit slumped 57 per cent on-year to Rs 59 crore as against Rs 138 crore during the same period of the previous fiscal year. In the previous September quarter, the company’s net profit was recorded at Rs 176 crore.

The steep decline in profit is on the back of increased expenses incurred on the expansion of the company’s Quick Commerce (QC) platform- Blinkit.

Revenue, however, increased 64.9 per cent on-year to Rs 5,405 crore in the December quarter, suggesting strong demand. In the corresponding period of the previous fiscal year, the company’s revenue from operation was reported at Rs 3,288 crore. 

Meanwhile, shares of Zomato closed at Rs 218.6 each, up 1.9 per cent on BSE today, February 17.